Well, I’ve been living through this over the past few days and the task I was handed was to “Move our offices ASAP.” Because, apparently, that’s what graphic designers are good at!
(Oh yeah, I probably haven’t filled you all in on this lately — I’m no longer a customer service manager. Our business models have changed, and there’s no need for a direct-to-consumer line much anymore…. which kinda sucks cuz you know I LOVED doing customer service, but on the other hand I really enjoy Design as well… which makes Mom & Dad happy considering it’s what I went to college for ;) Well, ended up with I should say – I started in International Business! Hah!)
But back to the moving situation. When I say he wanted us gone ASAP, he meant in 10 days – of which 6 were already eaten up by weekends & Thanksgiving break. So really, I had 4 days to figure out a way to move allllll our stuff, and to make sure we had some movers that were GOOD. And to my boss, good = fast, efficient, FRIENDLY (that was my addition) and most importantly – cheap. Of course, because we’re living in perfect land!!! Haha…
So in 4 days we had to be packed, moved, and then re-setup again with totally working internet & phones & everything else that comes into play with changing locations. I won’t get into all the utility problems, but I will say I absolutely HATE Verizon with a passion. Even more so than Bank of America if you can imagine that! :) I honestly think Verizon pushes away business on purpose – I have never seen so many LARGE mistakes pulled by a company like that in quite some time. They should seriously win an award! Luckily my co-worker was in charge of most of this stuff, which left me focused on the physical move. And finding a (good) company that can do it on such fast notice!
This is where Yelp comes in. I hadn’t the slightest clue as to how to find decent movers, and every time I googled it there was Yelp right at the top! I honestly couldn’t search around w/out it creeping up on me ;) But for once that’s exactly what I needed. I wanted the top 10 movers people recommended in the area so I could literally call them, one by one, until we totally exhausted the list & I found our winner. And that alone took 3 of my 4 days :)
But what was incredible about this whole thing, was how RIGHT Yelp was. As someone who’s NEVER used them before ever (I know, what century am I living in??) I was sooooo freakin’ happy I came across them. And no – this is not an ad. They rocked this $hit out! Seriously, I wasn’t expecting it at all. I always thought fakers were rating things high in order to push their own companies up there to the top. And maybe there’s some truth to that, I really don’t know, BUT what I can say is that I was simply amazed at what people were saying about all these moving companies.
- FIRST – Who says great stuff about movers?? It’s not supposed to be “easy!” haha..
- SECOND – How did all the mom & pop shops fill the majority of the top-rated spots?! That’s incredible. I honestly didn’t recognize one name in the top 6 or 7 spots on this thing – they were all smaller outfits who just really KILL at customer service and promptness. I probably called 7 small guys and 3 big guys, and every single one of the smaller shops either answered right away or called me back within the hour. THE HOUR! The larger ones? 1 called back within 24 hours (and then failed to follow up with me AT ALL), and the other 2 were so incredibly expensive that I couldn’t even believe anyone would use them. Their customers must not use Yelp :)
But you want to know what I loved the best about this whole learning experience? That all these smaller companies watched each others’ backs. Every single one of them recommended that I talk with 1 or 2 of the others I had found on that list – no lie. Some even flat out said they weren’t the best fit for us! Imagine that? Now I’m sure there’s some sort of referral system they’ve all put in place and what not, but still – that’s a total win-win for both customer AND company. And the group we ended up going with was nothing short of exceptional.
In the end, everything worked out great. So thank you, Yelp! You saved me stress, you saved me money (to the tune of $2,000), and more importantly – you saved my ass. I will never doubt you again, new friends, and I look forward to our next adventure :)
(Boxes by karensmonsters)